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Please note that to maintain the high reputation of your account we manually process all payments. In times of high demand and out of business hours (New Zealand) this may take up to 72 hours. Check your spam box  always and ensure BZ9.com and gaukmedia.com is whitelisted.

Got Questions?

We’ve tried to answer as many questions as possible here. If we’ve missed anything just drop us a line and we’ll get right back to you:

Does SmartQR work with all smart phones?

Both iPhones and Android smartphones can scan QR codes directly from the main camera app, as long as it is using the latest iOS or Android software.

Is linking people to my Messenger that simple?

Yes! A person scans your SmartQR and we instantly connect them to your Messenger chat bot. This automatically delivers all of your pre-set information to their Messenger for future reference. You continue any conversation directly via Messenger, phone, email or other apps.

What information is available to me about people who scan my SmartQR?

When someone connects with you, Facebook make available certain information such as name, email, phone number. You can continue to get to know your contact through conversational marketing.

How do I build my contact list with SmartConnect?

Present your SmartQR whenever the opportunity arises. As soon as someone connects to you with their phone they can join your lists right there and then.

Do I need a Facebook business page?

That depends. You can link directly to your personal page or a business page. A business page is set up under the personal account although Facebook keeps them separate. Just ensure you put the correct page URL in the set up form.

How does my SmartLink work?

When you order SmartConnect we create a unique SmartLink. This can be displayed on the web or in emails etc. When clicked the user is instantly connected to your SmartConnect page via desktop or smart device.

How does SmartConnect work with badges and lanyards etc?

Included in your package are printable SmartQR codes in light and dark colours. Send these to your printer when creating your designs or you can order directly from us.

What happens if my details change?

Not a problem! SmartQR is dynamic meaning that you can change any details without having to change the code.

What is your refund policy?

If you have an issue we’ll do all that we possibly can to fix it. If we can’t, we’ll refund your order … Simple!

Who are you and how do I get in touch?

Good question! We are GAUK Media Digital Agency based in Nelson, New Zealand (voted the most trustworthy country in the world). We have been providing quality services since 1999.

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We are confident that you’ll be delighted with your SmartConnect Package

**Your SmartConnect Package comes with a full money back guarantee. Simply drop us a line and we’ll do our best to fix any concern and if we can’t make you happy, we’ll make a refund.